Here to help you
If you’re an existing customer and need assistance, support, or consumables for your equipment, you’ll find useful links and contact details below.
Support
If you are a customer and need assistance, support, supplies or consumables for one of our products you can find useful links and contact details below.
Mailing Equipment Support
We are here to keep your mailing equipment running smoothly. Whether you need technical support, replacement parts, or everyday consumables, our dedicated team makes it easy to access the help and supplies you need.
For any assistance with your mailing machine please contact us:
Call 01322 643825
Email support@mymailingroom.com
Useful Links:
See the latest Royal Mail prices
How to contact Royal Mail
Brochures and Guides
To order supplies:
- Franking Machine Ink
- Envelopes
- Sealing Solution
- Royal Mail Supplies
- Postage Trays
Call 01322 643826
Email consumables@mymailingroom.com
Printer Support & Supplies
Our team is here to keep your printers performing at their best. From technical support and repairs to ordering ink, toner, and everyday supplies, accessing our services is quick and straightforward.
Supplies, support and technical assistance
Call 01322 643826
Email support@mygroupprinting.com
Security Equipment Support
Keeping your security equipment operating reliably is our priority. Whether you need technical assistance, maintenance, or replacement parts, our support team is here to ensure your systems continue protecting your business.
For any assistance with your security equipment please contact us on:
Call 0203 103 0118
Email support@mygroupsecurity.com
Important Information:
Current UK threat level: Substantial
Useful Links
Resources
Explore our latest guides, articles, and resources designed to help you get the most from your mail/postage, printing, and security solutions. From postage savings tips to compliance updates and print management best practices, our articles keep your business informed and prepared.

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A new Office Printer for your business
If the task of choosing the right office printer for your business has been given to you, then you have probably searched the internet and found a long list of manufacturers and followed links for Office Printers For Sale and other places where they can be purchased online.
Read full article
Correct Address Formatting for Discount Mail
Postal discounts for bulk mailings are dependent on the mail being compatible with Royal Mail’s Optical Character Recognition (OCR) systems. These systems scan and process addresses automatically to ensure fast, efficient delivery.
Read full article
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Spotting suspicious mail items and postal threats
Do not underestimate the impact that receiving a suspicious item in the post or via courier can have on your business. We all use virus protection and malware detection for our emails, but do you screen your physical mail and deliveries?
Read full articleGet in touch
Do you have a question? We can help, send an email or call us now
Customer Reviews
See what our customers have to say about My Group Solutions.
“Very helpful and communicate well, customer services have always been upbeat and genuinely interested in resolving my issues. Our designated contact always gets back to me quickly when I have queries. Machine works flawlessly (Post Base Mini) and has made the office run more efficiently.”
–Reece
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“At a fast paced school, We need a fast paced service. & that exactly what we get! The service here when they come to assist is just the absolute best! Thank you so much for all the help and hard work in finding the solution to the technical issues very promptly. Always a pleasure to work along side you guys! A Fantastic team! Always smiling too! Thank you so much guys!”
–Tara
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“My Group Security were extremely knowledgeable and helped seamlessly deliver, install and implement the required postage scanner and associated training to our client. Could not be happier with the level of service or professional”
–Wendy
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