Our business began in 1995, and its growth and success has been achieved because of the hard work and professionalism of our staff. We have a very strong team of loyal people who have been with us for many years, and who have a wealth of industry experience. Their hard work, dedication and knowledge allows us to offer skilled account management to our customers both at point of sale and on an ongoing basis, throughout the Group.
Steve started the company in 1995 having previously graduated from London University and spending 6 years working for Pitney Bowes. His philosophy is that you want to inspire people and customers to want to work with you and treat them well enough that they want to stay with you. Outside of work he foolishly continues to play football and as a paid up member of the Barmy Army has watched England play cricket round the world for the last 30 years.
Every company should have a Tim – joined originally on work experience in 1998 and has done just about every job in the company. Now Operations Director he is in charge of most things including website, marketing, CRM, IT and overseeing both our service and wonderful customer experience teams. First in the office and last out at night he knows the answer to just about everything. Apparently, we are led to believe he goes home occasionally to his wife and two lovely children (who are hopefully scheduled to join the company around 2030!).
Dee originally joined straight from school as an office junior and knows the workings of every department inside out. In 2015 she moved into our printing team and is a fountain of all knowledge. Always bright and positive combined with an amazing energy; Dee is the consummate professional and can be depended on for outstanding customer service. She is mother to 2 adorable daughters, goes to the gym most days and still somehow appears to find the time to go out most nights. Also carries the highly responsible title of office social secretary.
Lindsey wandered into our offices one day canvassing and was hired on the spot. She now heads up both our folder inserters and our security sections. Incredibly loyal and dedicated she takes huge pride in her work and her commitment to her customers. One word of caution though is as an insomniac it is quite possible you will receive e- mails from her about 4 AM. Lindsey doesn’t stop. Out of work running a catering company at weekends and also as an adrenaline junkie counts several marathons, long bike rides and climbing the three peaks amongst her achievements. We are waiting for her next hare brained idea!
Carly originally joined our accounts part time juggled with bringing up her two lovely children. AAT level four qualified Carly is completely unflappable and is the model professional appearing to make everything seem effortless. Outside of work Carly is quiet, polite and unassuming until mixed with Vodka at which point members of the public are advised to retreat to a safe distance.
Steve joined us on the day we moved into our new office in 2013 – slightly chaotic and I think he wondered what he had let himself in for (we swiftly felt the same way) Previously he was Sales Director at Versapak (packaging company) for many years and is now an expert in our corporate accounts as well as doing a great job of mentoring within our sales team. Extremely diligent Steve takes huge pride in the relationships and rapport he builds with customers and is something of a perfectionist. At leisure Steve is a keen karaoke singer but rest assured he has it written into his contract that he is NOT allowed to sing to customers.
Marie originally joined us as maternity cover for Carly but loved us so much that she insisted on staying. Jack of all trades and master of them all Marie combines her accounts work with heading up our service, holidays, sickness, health and safety and most contentious of all heating monitor! She appears now to have moved onto recruitment having persuaded her daughter to join us. Outside of work Marie can usually be found either running or drinking wine and having entered the Bordeaux marathon is hoping to combine the two together.
Tom joined us temporarily in March 2019 and was swiftly seduced to stay full time by the bright lights of Greenhithe. Working alongside Lindsey, Tom has quickly become a true expert with our security products. Full of energy and loves his work, Tom is highly assiduous and professional. Tom is also the untidiest and when not working is eating, talking about eating or updating everyone with traffic reports.
Claire joined our print team in 2020 just before Covid struck so a very unusual start to her career. Originally in our customer experience team Claire then took maternity leave for her second daughter and came back in 2023 in our sales team. Super energetic she squeezes exercise in between her family and work commitments by getting up at 4.30 every morning. An ex-footballer, Claire is also an excellent singer having won a talent show with her rendition of S club 7’s hit ‘Reach for the sky’s’. Music’s loss is our gain.
Daughter of Marie and another proud success story from our long-running ‘Family & Friends Recruitment Policy’ which we should stress has absolutely nothing to do with avoiding agency fees. Amber joined our Customer Experience Team in September 2019, fresh from school and initially employed as the office junior. Those days are now firmly behind her and through being incredibly conscientious, organised and professional she now runs our Print Billing Department. Outside of work Amber likes to unwind by… working. She runs her own cleaning business ‘Amber Rose Cleaning’ with the profits seemingly reinvested directly into the hair and beauty industry. Self appointed ‘life and soul of the company’ (don’t tell Jaime) Amber aspires to the position of social secretary.
The life and soul of the office working in our Customer Experience department and heads up our order processing. As she likes to remind us without her there would be no customers! Dislikes people who spell her name wrong but other than that has a heart of gold and is naturally one of the funniest people you could ever meet. Still working on her fancy dress outfit for the office calypso party having decided it means that she has to dress as an ice cream.
The friendly face of My Group Solutions and a absolute superstar. MTV (Mark ‘the van’) heads up our service team in the print division. Master of all trades MTV is involved in despatch, set up, networking, delivery, installation and follow ups before presumably he has a little lie down. Not keen on the theory that if he is too busy he should work faster. Outside of work has some curious hobbies- the ones he will tell us about include writing history books on the local area and is an enthusiastic supporter of the Kent Morris dancers (beer, beards, bells and dressing up).
Sean joined our Franking sales team in 2022 and is often the first port of call with customer assistance and consumables (with his recommendation of Fry before you buy) There is not much Sean doesn’t know about the internal workings of a franking machine which makes him outstanding company round the dinner table. Very logical Sean always eats his chocolate bar before his sandwich on the basis he might not be very hungry later. Outside of work he enjoys car maintenance which he has worked out saves him a fortune as all the time his car is off the road and his girlfriend ferries him around = no petrol costs.
Joined on a temporary contract initially to install our new ERP system (Wyatt) Katie has since proved to be an inspired acquisition in our fast-growing customer experience team. Loves nothing better than a really good process and procedure so keeps us all organised. Katie’s other role is Executive Assistant to Cece and Pablo. Pablo thinks she does a great job but Cece in her last review pointed out that a little bit more attention and a few more treats wouldn’t go amiss. Outside of work is at her happiest sleeping or drinking sparkly bubbles and is currently working on a way to do them both simultaneously.
Our former head of security sadly Cece is no longer with us having passed away in 2024 but she has passed on her duties to Pablo with mixed success. Cece was loyal, mistrustful of strangers and never failed to attend a meeting although admittedly she generally slept through most of them. Many dogs have owners but Cece firmly believed that she had staff.
The youngest and most enthusiastic member of the team. Pabs loves going to work, loves being at work, loves everyone and in fact thinks life is fantastic, However, he remains slightly perturbed that nobody else seems at all alarmed when the postman comes in and steals letters and packages from our office. Helps out with the office shredding as well when deprived of his chews.
‘Gorgeous’ George joined our service team in 23 and has proved to be an inspired addition with his extensive knowledge of all things IT. Recommended by Mark (although they have refused to divulge where they first met), George is a bundle of energy and is permanently smiling. Was a child model including an advertising campaign as ‘The milky bar kid’ which perhaps explains his love of chocolate and dressing up.
Sam left the world of teaching to join our mailing department and is trying his best to educate Tom and Katie. A ray of sunshine and all round good egg Sam never seems to get flustered even when at times he appears to have disappeared under a mountain of boxes. Outside of work Sam loves Arsenal, marathon running, eating cake, his beautiful daughter and his dog Wilson although we are not sure in which order.
Quite possibly the nicest credit controller you will ever meet. Hard working and conscientious she is unfailingly polite even when requesting money. A word of caution though feeding her wine is akin to feeding a gremlin after midnight. Her hobbies including wine tasting, debt recovery and silently judging people who say ‘the cheque’s in the post’.
Our marketing intern who is currently studying for her marketing degree at Reading University. Amelia initially joined us as a summer job to help out with administration but her talent and enthusiasm has made her a real asset. A lovely combination of utilising what she learns in a lecture room and combining it with real world skills. Whilst invaluable to get a ‘young person’s’ take on the modern world the flip side is how annoying it is that she can go out partying on a ‘school night’ and arrive in the office the next day as fresh as a daisy.
Head of marketing and quite possibly the most organised person in the team. Writes lists (in immaculate handwriting) of lists that she wants to create and always has a cunning plan. Knows lots of very clever marketing speak so we all deduce that she must therefore be a very clever marketing person. Outside of work we are led to believe (by Kerry) that she is an excellent cook although guessing that possibly meals are listed on a spreadsheet and that she may have a colour coded inventory of her Tupperware.